Privacy policy
What we collect when you order, why we need it and how we protect it.
Last updated: November 2026
What we collect
When you place an order we collect your name, phone number, email address, delivery address (division, district, thana and full address), any note you add, and the details of your order. You do not need an account, and we do not collect card details.
Why we collect it
- To confirm, pack and deliver your order.
- To call you about your order and send confirmation and status emails.
- To help you with exchanges, returns and questions.
Who can see it
Our team can see your order details. Our delivery partners receive the name, phone number and address they need to deliver your parcel. We do not sell or rent your information to anyone. We may share it only if the law requires us to.
How we protect it
Your information is stored in a secured database with restricted access, and our admin area is protected by a private login. We keep order records for as long as we need them to support you and to meet our business and legal obligations.
Cookies and browser storage
Your cart and recent order details are saved in your own browser so they are not lost when you refresh the page. If we add analytics or advertising tools in the future, we will update this page.
Your choices
You can ask us to correct or delete your information by contacting us. We may need to keep some records where the law or our accounts require it.
Contact
Questions about privacy? Email frenvix.official@gmail.com or call 01881683924.